1983

1981-84

ERSO對外開課

最大規模的一梯次是1983年介紹「電子電腦系統的品質與可靠性」

HC為中壢市華宇企業管理公司

開不定期的課程

「工作簡化」、「日美QC新手法」……應該有30-50次課程以上

Tunghai Deming Scholar Lectures 2008

2008 Tunghai Deming Scholar Lectures

William Scherkenbach is currently Vice President Quality Management, Six Sigma and Best Practices for Liteon Technology Corporation. He and his wife reside in Taipei. He is recognized as one of the world’s foremost authorities on the subject of Quality and its implementation. Bill has over thirty years experience of successfully delivering for diverse clients higher quality at lower costs. His career has been optimally balanced between consulting and line assignments: Samsung, Dell, Lexmark, Ford, US Department of Defense, US Department of Energy, Booz Allen & Hamilton, Tokai Rika, South Fulton Medical Center, British Aerospace and EDS.

He is a graduate of the U.S. Naval Academy. He also has a graduate degree from New York University’s Graduate School of Business, where he studied under Dr. Deming.

Bill has frequently been the keynote speaker at major conferences on quality and management as well as annual executive meetings. He has written numerous articles on the subject of quality and his work has been included in several recent books as well as two PBS documentaries.

He is the author two often cited, best-selling books on the management of quality: The Deming Route to Quality and Productivity and Deming’s Road to Continual Improvement. He also is a co-author of a CD-ROM entitled "Deming: Best Efforts Are Not Enough!" His latest work is a DVD-ROM that is the second in a series on Breakthrough Performance which applies the best of Deming's methods to the improvement of the individual.

He is a recipient of the Deming Medal and The Engineering Society’s Gold Award. He is a past member of the Board of Directors of the Quality Insurance Congress, the American Society for Quality Control (ASQ), and The University of Texas Center for Performance Excellence. He was adjunct to the University of South Florida where he taught graduate level courses on quality management.

Aim and Content of Lectures

Lecture One: Dr. Deming’s System of Profound Knowledge is the culmination of his life-long work to improve government and industry.

Lecture two: Statistical Thinking and Psychology are paired because the only reason to collect and analyse data is to take action. Action involves other people.

Lecture Three: Systems Thinking and Knowledge are paired because solutions in a chimney of knowledge are often aided by thinking outside of that body of knowledge.

2008年8月21日 星期四

Tunghai Deming Scholar Lectures 2008 《戴明修煉III：戴明的淵博知識》

2008 Tunghai Deming Scholar Lectures

William Scherkenbach is currently Vice President Quality Management, Six Sigma and Best Practices for Liteon Technology Corporation. He and his wife reside in Taipei. He is recognized as one of the world’s foremost authorities on the subject of Quality and its implementation. Bill has over thirty years experience of successfully delivering for diverse clients higher quality at lower costs. His career has been optimally balanced between consulting and line assignments: Samsung, Dell, Lexmark, Ford, US Department of Defense, US Department of Energy, Booz Allen & Hamilton, Tokai Rika, South Fulton Medical Center, British Aerospace and EDS.

He is a graduate of the U.S. Naval Academy. He also has a graduate degree from New York University’s Graduate School of Business, where he studied under Dr. Deming.

Bill has frequently been the keynote speaker at major conferences on quality and management as well as annual executive meetings. He has written numerous articles on the subject of quality and his work has been included in several recent books as well as two PBS documentaries.

He is the author two often cited, best-selling books on the management of quality: The Deming Route to Quality and Productivity and Deming’s Road to Continual Improvement. He also is a co-author of a CD-ROM entitled "Deming: Best Efforts Are Not Enough!" His latest work is a DVD-ROM that is the second in a series on Breakthrough Performance which applies the best of Deming's methods to the improvement of the individual.

He is a recipient of the Deming Medal and The Engineering Society’s Gold Award. He is a past member of the Board of Directors of the Quality Insurance Congress, the American Society for Quality Control (ASQ), and The University of Texas Center for Performance Excellence. He was adjunct to the University of South Florida where he taught graduate level courses on quality management.

Aim and Content of Lectures

Lecture One: Dr. Deming’s System of Profound Knowledge is the culmination of his life-long work to improve government and industry.

Lecture two: Statistical Thinking and Psychology are paired because the only reason to collect and analyse data is to take action. Action involves other people.

Lecture Three: Systems Thinking and Knowledge are paired because solutions in a chimney of knowledge are often aided by thinking outside of that body of knowledge.

2008年東海戴明學者講座【主講人: William W. Scherkenbach】

主旨說明：

戴明博士(W. Edwards Deming, 1900-1993) 參與創建日本現代經濟奇蹟，世界級管理哲學家。戴明博士一生的學問為一套完整系統，即其晚年所稱之淵博知識體系(Deming's System of Profound Knowledge)。

「淵博知識體系」指志在從事組織「轉危為安」「長治久安」的轉型領導者，都必須能稍為體會、欣賞、融 會、貫通四大核心價值、知識（1）整體系統觀（2）系統的變異觀（3）知識理論（4）心理學。這是一套專為全人員貢獻的心得，也是套精微高妙的「新經濟學」--適用於工商業、政界、教育 界等等。也是個人修養精進、公司發達、社會繁榮、世界和平所不可或缺的。

亞洲之國當中，除了日本，他可能與台灣關係最密切。 Deming的學生之中對台灣最有緣份的，可能是 威廉‧謝爾肯巴赫先生了---今年他成為台灣某大科技公司的副總，看來可以對台灣成為國際級的企業有所貢獻。

我們很幸運，在國際馳名的管理大師 William W. Scherkenbach【威廉‧謝爾肯巴赫】的慷慨協助以及東海蔡副校長和品質學會諸主管的協助下，能推出『東海戴明學者講座 2008』。希望這三場演講能協助產官學界了解戴明的淵博知識精華和應用到組織與個人轉型之道。

《戴明修煉III：戴明的淵博知識》

台北的第一場分A(預備課程) 和B(主題演講和問答) 兩部分(可分開任選參與)

時間：2008年10月16日

地點：品質學會（台北市羅斯福路2段75號10樓）

A. 特別研討會

主題：戴明方法：品質和生產力的持續改善之道

講師： 鍾漢清

大綱和時程

0910-1030 《戴明修煉I：戴明的品質和生產力之道》

導論

創造一致目的；採用新理念；停止靠大量檢驗；經常永續地改善系統；去除障礙；掃除恐懼；
打破部門間障礙；去除數字標的；廢除工作標準；建立現代的督導方式；建立現代訓練制度；建立教育及再訓練計劃：廢除採用最低標制度；讓每個人致力於完全轉型

1030-1050 休息

1050-1200《戴明修煉II：戴明的持續改善之道》

導論

了解戴明理念......思想上革命

今日世界皆為流程：偵測與預防

明日世界的流程：持續改善

變革的一些理論

戴明理念操作......實務上漸進、精進

物理層次上變革 /邏輯上變革/情感上變革

1330-1430 從統計品管到公司轉型的知識系統

B. 1500-1700 東海戴明學者講座(2008年度) 第一場

1500-1515

開幕致詞： 東海大學蔡禎騰副校長

導論：台灣戴明圈的故事 (鍾漢清)

1515-1700 主題演講《戴明修煉III：淵博知識導論和應用》

主講者： 謝爾肯巴赫先生（Mr. William W. Scherkenbach）

概要：淵博知識系統是他畢生的精華，目的要改善政府和工業界。Lecture One: Dr. Deming’s System of Profound Knowledge is the culmination of his life-long work to improve government and industry.

(開場白

This lecture series will cover what Deming considered the capstone of his career: A System of Profound Knowledge. In this first lecture, I will outline its evolution from his work in Statistical Studies to the state of its development at his death in 1993. I will also continue with my development of it to date.

這講座三場要探討的主題為，戴明自認為生平的登峰造極思想總結：「Deming’s System of Profound Knowledge」。在第一講中我會說明，它如何從他畢生致力的「統計應用研究」，到他1993 過世之間的演化經過。我也會「接下來講」，談談我近年來一些不斷進修的一些心得。

The second lecture will introduce two of the four parts of Profound Knowledge: Statistical Thinking and Psychology. The third lecture will cover the remaining two parts: Systems Thinking and Theory of Knowledge. All four parts are interdependent and the results are greater than the sum of their parts. There is no particular reason to pair any of the two, I am just trying to even out the time limitations of the 3 lectures.

這四門子學問彼此息息相關，而且它的綜合遠比各部分的總和還大得多。在第2和第3講的兩組學問之選配，沒什麼特別用意，主要是因為受今天講座只開三場之限制。

I will have time at the end of each lecture for questions and possibly answers, but certainly more questions, because they are more important than answers.

每場演講之後，我們有問答時間，我將盡力給答案。我肯定希望提問的多多益善，因為提問遠比我的回答重要得多。.....)

演講之問答與討論 (主持人：中原大學榮譽教授 王晃三 )

報名：品質學會( 02-2363-1344)

費用：參加 全天(A和B) 2500元/ 只參加B場者 500元

講義和書籍

報名參加（B）者，贈《2008年東海戴明學者講座講義》一本。

報名參加（A）者，另贈Mr. William W. Scherkenbach著作兩冊：《戴明修煉I：戴明的品質和生產力之道》、《戴明修煉II：戴明的持續改善之道》和 《2008年東海戴明學者講座講義》一本。

講師介紹：

鍾漢清，現在從事企業管理顧問。東海大學工業工程系畢業，英國Essex大學統計暨作業研究碩士。曾兼任於東海大學建築研究所和化工系 ，並曾任職於飛利浦、工研院電子所、摩托羅拉、杜邦 。擔任過工業工程、品管、工程、行銷、銷售、大中華巿場開發專案等 職能的主管。著有《品質成本管理》；翻譯過 W. Edwards Deming《轉危為安》、J. M. Juran的《管理三部曲》、P. Schotes《戴明領導手冊》、B. Joiner《第四代管理》等。

William W. Scherkenbach 先生目前是（台灣）光寶科技公司的副總，統管品質管理，六西格瑪和最佳做法。他是公認的世界級品質領域的權威之一。他在提供客戶「更高的品質，降低成本」的成功個案的經驗，已超過三十年：三星， 戴爾，利盟，福特汽車，美國國防部，美國能源部，Booz Allen ＆ Hamilton 顧問公司，Tokai Rika公司，South Fulton醫學中心，英國航空航天公司和EDS 。

他經常受邀為各國際品質會議以及高階主管年度執行會議等的主題演講人。他在品質領域的著作不斷，最近多本書籍以及2次公共電視（PBS）的紀錄片中引用他的見解。他是戴明獎章和工程學會的金獎得主。他擔任過下述單位的理事/董事：高品質保險協會，美國品質協會（ASQ），和德州大學卓越表現中心。他在南佛羅里達大學兼課，教授研究生品質管理課程。

他畢業於美國海軍學院。他在紐約大學商學院研究所的戴明博士指導下取得碩士學位。著作中文本：《戴明修煉I：戴明的品質和生產力之道》、《戴明修煉II：戴明的持續改善之道》。他又是“戴明：即使盡最大努力仍然不夠的！” CD – ROM的共同作者。他最新完成突破性績效系列的第二張DVD - ROM光碟，係應用最佳的戴明的方法來改善個人績效。


*歡迎你到東海大學參加《戴明修煉III：淵博知識》 另兩場免費演講

II. Lecture two: Statistical Thinking and Psychology and Actions.

10月17日 (五) 16:10-06:00 台中東海大學工業工程

III Lecture Three: Systems Thinking and Knowledge..

10月18日(六) 上午10:00-12:00 台中東海大學推廣部

果因分析的故事 (陳寬仁)

品質學會
品質知識社群(QKC)研討會
時 間：97年8月21日(星期四)19:00--21:00
地 點：中華民國品質學會九樓教室

專 題：果因分析的故事

主講人：陳寬仁會友
主持人：盧瑞彥會友


"今晚0700 QKC敬請出席 指教 電腦故障昨天才修好"


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